1. What happens if I get called in at the last minute and need to cancel?

We get it — duty calls. If you’re EMS or a public safety worker, there is no cancellation fee. When this happens, just send us a quick text or call when you can, and we’ll work with you to reschedule.

2. Do I have to be home when you clean?

Nope, not unless you want to be. Many clients provide a lockbox code or key, and we handle everything while you're at work or resting. Just let us know your preference during onboarding.

3. How do I pay?

We accept cash, check, or online payment (you’ll receive a secure link). Payment is due when the clean is completed, unless otherwise arranged. Donations are also welcomed to support our Code - C: Compassion Clean program.

4. What products do you use? Are they safe for kids and pets?

We proudly use Better Life Cleaning products, which are natural, safe for humans and pets, and highly effective. If you have specific sensitivities or preferences, just let us know — we are happy to accommodate.

5. Do you clean homes with pets?

Absolutely. We love pets (and we know they can add to the mess!). Just let us know ahead of time what animals are in the home, and whether any special instructions are needed.

6. Can I book a one-time clean?

Yes! While many of our clients are on recurring schedules, we do offer one-time or occasional cleans when availability allows. Just contact us early to secure a spot.

7. What areas do you service?

We proudly serve Battle Ground, Vancouver, Hockinson, Brush Prairie, and surrounding areas. If you’re not sure if we cover your area, just reach out — we’ll do our best to accommodate.

8. If I’m not EMS, can I still book with Code Clean?

Yes! We offer packages that fit every lifestyle and need.

9. What happens if I miss a payment?

We will send a friendly reminder first. If payment isn’t received within 24 hours of service (after the second reminder), a $10 late fee will apply.

10. Do you offer gift cards or donations for families in need?

Yes! Through our Code - C: Compassion Clean program, you can donate toward free cleans for families experiencing hardship. We also offer gift cards upon request — they make a thoughtful and practical gift.

Final Note

Our goal is to serve you — the folks who serve all of us along with families needing time back for the important things. If you ever have a question that’s not covered here, please reach out any time. We’re here to help.